Vidya Guru may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13th May, 2017.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cancellation & Refund Policy
Demo Videos of our products and services are available on our website www.online.vidyaguru.in and also Vidya Guru You Tube Channel. It is assumed that you have checked them out thoroughly before making the payment. Therefore, “Cancellation not applicable” & “Refunds not applicable” to any of our products and services.
Shipping & Delivery Policy
One time “Free Shipment” is provided when you purchase our products & services. If you order anything at a later stage, shipment charges of Rs. 500 (Fine Hundred) will be applicable. The shipment will be made through a Courier Service or EMS (Indian Post). The shipment will be made within 7 to 15 days of the payment confirmation. In case of remote or far away locations, this duration may extend up to 20 days. Once you receive the shipment, it is automatically understood that there was no damage or loss during transit. We will not be liable to compensate any loss or damage reported by you after the receipt of the shipment.